Once a company grows past about 25 employees, it's common to hear complaints like "I don't know what's going on at this company," "Who decided that?!" and "I feel disconnected." It's equally common for founders to be shocked by such complaints: after all, founders do know what's going on and they're not trying to keep it a secret. So what's happening here?This simple answer is that more people equals more complexity, as illustrated in popular graphics like this one:
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Bursts of Color - Internal Comms
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Once a company grows past about 25 employees, it's common to hear complaints like "I don't know what's going on at this company," "Who decided that?!" and "I feel disconnected." It's equally common for founders to be shocked by such complaints: after all, founders do know what's going on and they're not trying to keep it a secret. So what's happening here?This simple answer is that more people equals more complexity, as illustrated in popular graphics like this one: